Different Goals, Different Tools
Apples vs Oranges Comparison
Drift is sales-focused conversational marketing. ReplyHub is support-focused AI automation. Both use chat, but for completely different purposes.
Choose Drift if:
- Lead generation is your priority
- You need sales qualification workflows
- Marketing attribution matters
- You want conversational sales funnels
Choose ReplyHub if:
- Customer support automation is your goal
- Response speed is critical
- You need knowledge-based answers
- Support cost reduction matters
What Drift Does Well
Drift pioneered conversational marketing. They're excellent at turning website visitors into leads through automated chat flows.
🎯 Drift's Sales Strengths
Lead Generation
- • Proactive visitor engagement
- • Lead qualification workflows
- • Meeting booking automation
- • CRM integration (Salesforce, HubSpot)
- • Sales team notification system
Marketing Features
- • Visitor behavior tracking
- • Account-based marketing
- • Email campaign integration
- • Attribution reporting
- • A/B testing for chat flows
The Support Problem
Drift's sales focus creates challenges for customer support use cases:
Drift for Support Issues
- • Sales-focused AI: Trained for lead qualification, not support
- • Complex workflows: Designed for sales funnels, not quick answers
- • Expensive: $2,500+/month for AI features
- • Response speed: 2-4 seconds (sales-acceptable, support-frustrating)
- • Knowledge gaps: Doesn't integrate well with support docs
ReplyHub for Support
- • Support-focused AI: Trained specifically for customer service
- • Direct answers: No sales qualification, just solutions
- • Cost-effective: $100-500/month typical usage
- • Instant responses: 50-150ms consistently
- • Knowledge integration: Built for support documentation
Performance Comparison
⚡ Real-World Scenarios
Lead Generation Scenario
Visitor: "Tell me about your pricing"
✅ Perfect for sales
❌ Misses lead opportunity
Support Scenario
Customer: "My API key isn't working"
❌ Doesn't solve the problem
✅ Solves immediately
Cost Reality Check
💸 Pricing for Different Use Cases
Drift Pricing
- Premium Plan: $2,500/month (AI features)
- Advanced Plan: $5,000/month (more seats)
- Enterprise: $7,500+/month
- Setup & integration: $10,000+
- Annual: $40,000-100,000+
ReplyHub Pricing
- Pay per use: ~$0.02/conversation
- 5,000 conversations: ~$100/month
- 20,000 conversations: ~$400/month
- Setup: $0 (60-second API integration)
- Annual: $1,200-4,800
For support use cases: ReplyHub is 90%+ less expensive
The Right Tool for the Job
🎯 When Each Platform Excels
Perfect Drift Use Cases
- • Converting website visitors to leads
- • Qualifying prospects for sales team
- • Booking demos and meetings
- • Account-based marketing campaigns
- • Sales funnel optimization
- • Marketing attribution tracking
Perfect ReplyHub Use Cases
- • Answering customer support questions
- • Reducing support ticket volume
- • Providing instant technical help
- • Knowledge base automation
- • 24/7 customer assistance
- • Support cost optimization
💡 Pro Tip: Use Both
Many companies use Drift for sales (on marketing pages) and ReplyHub for support (in customer areas). Different goals, different tools. Sales visitors get qualified and booked for demos. Support customers get instant answers to their problems.
Drift converts visitors into leads. ReplyHub converts support requests into satisfied customers.
Sales vs Support. Revenue vs Cost Savings.
Pick the right tool for your goal.